Shipping And Delivery

Where will my order be sent from?

	TO USA/CANADA	TO UK AND EUROPE	TO AUSTRALIA	TO REST OF WORLD
Apparel	USA	USA	USA	USA
Stickers	USA	USA	USA	USA
iPhone/iPod cases	USA	USA	USA	USA
Photographic prints	USA	USA	USA	USA
Matte Posters, Matted and Mounted prints	Australia	UK	Australia	Australia
Semi-Gloss Posters	USA	USA	USA	USA
Cards	USA	USA	Australia	Australia
Framed Prints	USA	UK	Australia	Australia
Calendars	USA	USA	Australia	Australia

When should my order arrive?

Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 5 - 15 business days.

We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3 - 7 business days.

It's important to note that in some countries, you may need to allow an additional 4 - 5 days for your local customs, including garments and iPhone/iPod cases to the United Kingdom.

The following countries have reported logistical delays that are outside of our control: Canada, The UK, Australia, Italy, Germany.

Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.

For this reason, tracking is not always available.

Where can we deliver to?

Our shipping partners deliver to all corners of the globe including APO, FPO, DPO addresses (Defence force, Diplomatic post etc).

Due to the nature of APO, FPO and DPO services it may take more than 45 days to receive your order. We recommend using a land/civilian address where possible.

What if my order is later than expected?

If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!

The following countries have reported logistical delays that are outside of our control: Canada, The UK, Australia, Italy, Germany.

An order is in an unexpected country. Why?

To ensure that items are delivered as swiftly as possible, there may be short periods when a shipping partner will need to change the delivery path of an order.

At this time DHL has identified potential delays with customs in a number of countries, and affected orders have been routed via a hub in Germany.

The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

What about customs?

As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, We may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.

It is recommended that you investigate the relevant local laws in your country.

Can I send a gift to someone else?

Absolutely! The 'billing' address must be your own, however you can choose a different 'delivery' address.
We don't include any invoices or payment information in the packages, but elements of the packaging may reveal the goodies inside.

Please note, because we email your payment confirmation and receipt it's also a good idea to use your own email address, to keep your secret.

How will my order be packaged?

Our branded packaging is sturdily designed to protect your order as it makes its way to you. There aren't invoices or payment information sent with orders - rather this is sent to the e-mail address provided on the order.

Posters and large photographic prints arrive rolled in a mailing tube, while all other wall art and calendars are boxed flat.

T-shirts are packaged in soft protective garment bags with a transparent logo that can show off the fabric colour or part of the printed design within. If the garment is intended as a secret gift, you may wish to be available to accept delivery.

If your order contains a few different products, they may be shipped as several separate packages, which can arrive on different days.